RETURNS & EXCHANGES
How do I return or exchange an item purchased on boatshoeco.com?
We want you to be completely satisfied with your purchase. You can initiate a return or exchange for most items purchased on boatshoeco.com within 60 days of the purchase date. For hygiene reasons, we cannot accept returns or exchanges on face coverings, socks, and certain other items unless defective. Please start the process on our Returns Page.
What is your return policy for international orders?
We are unable to process returns or exchanges for orders shipped to international addresses. All international sales are final.
When will I receive my refund?
After we receive your return, please allow 7-10 business days for your refund to be processed. The time it takes for the credit to appear on your account depends on your financial institution. You will receive an email confirmation once your refund has been processed. Sale items are eligible for a refund.
Do you offer free returns?
We provide a complimentary return shipping label for returns. The cost of return shipping will be deducted from your merchandise refund.
THE ORDERING PROCESS
How can I check the status of my order?
You can check your order status by clicking the link in your shipping confirmation email or by visiting the Order Status page. You can also sign into your account to view details for all your orders.
How can I change or cancel my order?
We begin processing orders immediately to ensure fast delivery. Therefore, we are unable to modify or cancel an order after it has been placed. We appreciate your understanding.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal.
Do you offer gift cards?
Yes! We offer electronic gift cards that are delivered via email. They can be redeemed on our website.
SHIPPING & DELIVERY
What shipping options are available?
We offer a range of shipping options. The available methods and costs will be displayed at checkout. Processing of orders typically takes 1-2 business days.
Do you ship internationally?
We currently do not ship to addresses outside the United States.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package.
PRODUCT INFORMATION & CARE
How do I find my correct size?
We provide detailed sizing information on each product page. We recommend referring to the specific product’s size chart for the best fit, as sizing can vary between styles.
How should I care for my products?
Proper care will extend the life of your items. We recommend following the care instructions located on the tag of your product. General care tips can often be found on the product page on our website.
What is your warranty policy?
We proudly stand behind the quality of our products. If you believe you have received a defective item, please contact our customer service team for assistance.
WEBSITE & TECHNICAL SUPPORT
How do I create an account?
You can create an account by clicking the “Account” link. You will be prompted to provide your email address and create a password.
I forgot my password. How can I reset it?
Click the “Account” link and then select “Forgot your password?” You will receive an email with instructions to reset your password.
Why is my promo code not working?
Please ensure that you have entered the code correctly and that it is valid for the items in your shopping bag. Some promo codes may have specific terms and conditions, such as being applicable only to full-price merchandise.
OTHER QUESTIONS
Can I check product availability in stores?
Our website reflects our online inventory. For the most accurate information regarding a specific store’s inventory, we recommend contacting the retail location directly.
Do you have a loyalty program?
We value our customers and occasionally offer special promotions. For the latest information on any loyalty programs or benefits, please check our website.
How can I get more help?
For any other questions not covered in our FAQ, our dedicated customer service team is ready to assist you. Please reach out to us for further support.